ITSM Software Jira Service Management, IT service management, also known as ITSM, is the process of managing the end-to-end delivery of IT services to clients by IT teams. This encompasses all of the processes and activities involved in designing, developing, delivering, and supporting IT services. IT teams can align with business needs and adopt a strategic approach to organizational change, transformation, and growth with the help of ITSM software.
The ITIL-certified incident, issue, change, and repair management templates are available in Jira Service Management. Your teams can use out-of-the-box workflows and automation to build change requests, and attach incidents to problems with a single click.
ITSM Software Jira Service Management Images Details
Atlassian’s ITSM Software Jira Service Management solution was built from the ground up to deal with traditional IT tasks while keeping modern practices in mind, such as culture, collaboration, and improving labor flow. Jira Service Management, built and developed from Jira, the engine for agile work practices for thousands of users, enabling organizations to embrace new, modern practices that meet their needs and generate high business value.
Quickly deliver value
Jira Service Management can be customized to meet your specific requirements. It’s simple for each department, from IT to HR to legal, to set up and customize their own service desks to meet their individual requirements. Deliver excellent customer service in a timely manner, without the complexities of typical ITSM Software Jira Service Management solutions.
Make your efforts more noticeable.
An open, collaborative platform allows you to keep track of work across the company. Connect issues across Jira and ingest data from other software development platforms so your IT support and operations teams can respond to requests, incidents, and changes more quickly.
DevOps and DevOps should work together.
Increase your consumer impact while lowering your risk. Accelerate crucial development work, eliminate toil, and easily deploy changes, all while maintaining a complete audit record for each change.
Bring your teams together on a single ITSM platform.
Jira Service Management gives teams everything they need to get started with ITSM techniques such as to request, incident, problem, change, and configuration management quickly.